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Chris Oliver

@chrisoliver@indieweb.social
mastodon 4.7.3
  • Open on indieweb.social

Service designer interested in #movies and #TV, #gaming, #tech, and #photography | Creator of the Monster List of UX Books | he/him | #ServiceDesign #UserResearch #CX #UX #design #accessibility #CivicTech

37 Followers
96 Following
25 Posts
Joined July 17, 2025
Website:
https://chrisoliver.co
Social Links:
https://linksta.cc/@chrisoliver
The Monster List of UX Books:
https://colvr.co/uxbks
Open post
Chris Oliver @chrisoliver@indieweb.social
· 1mo ago

I recently finished The Reverse Centaur’s Guide to Life After AI by @pluralistic@mamot.fr and then I just got in the mail the #enshittification 💩sticker I forgot I had ordered with the book.

indieweb.social
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@blaubeer@mastodon.social @pluralistic@mamot.fr also “play has no limits” but I guess movies do…
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 5mo ago
Replying to
I think this is what @pluralistic@mamot.fr calls reverse centaurs. https://doctorow.medium.com/https-pluralistic-net-2025-09-11-vulgar-thatcherism-there-is-an-alternative-f1428b42a8fd
doctorow.medium.com
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@pluralistic@mamot.fr well, this unexpectedly blew up, and here I am without a Soundcloud. If you're a designer or researcher, though, you can check out my Monster List of UX Books on Airtable: https://colvr.co/uxbks
colvr.co
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@RupertReynolds@hachyderm.io @chefx@defcon.social @pluralistic@mamot.fr we need laws that allow consumers to transfer all their DRM-laden digital media from one platform to another and makes digital purchases irrevocable.
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 4mo ago
Replying to
@pluralistic@mamot.fr You can listen to the first hour of the audiobook here: https://archive.org/details/reverse-centaur-audio-sample
The Reverse Centaur
Internet Archive

The Reverse Centaur

A short, provocative guide to what

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 2mo ago
Replying to
@paninid@mastodon.world https://simple.wikipedia.org/wiki/Technofeudalism
simple.wikipedia.org
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@csstrowbridge@mastodon.social @pluralistic@mamot.fr sadly, but consumers should be giving the right to have their digital purchases be irrevocable and to freely move digital media between platforms.
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago

“Putting an early-career researcher on a low [research]-adoption product is not a development opportunity. It is a setup for burnout that leadership will eventually misread as a performance problem. Matching researcher profile to team maturity is how you prevent that, and how you protect research credibility at the same time.”

#UserResearch #UX #design

https://www.nngroup.com/articles/ras-research-resource-allocation/

Using RAS to Guide UX Research Resource Allocation and Strategy
Nielsen Norman Group

Using RAS to Guide UX Research Resource Allocation and Strategy

RAS helps managers allocate resources based on actual impact, shifting focus from outputs to outcomes and enabling data-driven UX strategies.

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago

Wow. I beat my record again.

#CoralClimber #Openvibe

indieweb.social

Indieweb.Social

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago

This is way too accurate.

Promo for Lou Downe's new book, Bad Services: https://www.youtube.com/watch?v=padhecMK3ck

#ServiceDesign #CustomerExperience #CXDesign #design

The Bad Services Corporation Phoneline

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@johnnythan@tuebingen.network @Katika@chaos.social Bluesky is probably boring if you end up on a lot of blocklists.
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 5mo ago
Replying to
Edit: I just saw your other post about running out of funds to pay people (I had gotten the impression you were a team of one and didn’t realize you were paying people to work on these projects) and started donating.
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 5mo ago
Replying to
I’ve said this before, but you need to get some people to help you with both projects, so that development of one isn’t stalled while you’re working on the other.
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 5mo ago
Replying to
Link has entered the chat
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 4mo ago

@newsmast@backend.newsmast.org please remove my account and posts from your feed

backend.newsmast.org

Newsmast Foundation (@newsmast@newsmast.social) - Newsmast

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 4mo ago

RE: @eclectech@things.uk

These are some of the worst-written choices for a survey question I’ve ever seen. It seems like the person who wrote this doesn’t know how to write survey questions but also wanted to be deliberately misleading so they can get the kind of answers they want.

#SurveyDesign #FormDesign #SurveyResearch #research

things.uk

eclectech: "Pffft. I see our beloved Government is learning f…" - things.uk

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago

The Recommendation-Adoption Score for tracking the adoption of user research recommendations:
https://www.nngroup.com/articles/recommendation-adoption-score/

#UserResearch #UX #design

The Recommendation-Adoption Score
Nielsen Norman Group

The Recommendation-Adoption Score

Use the RAS (Recommendation-Adoption Score) to track how much research value reaches your user.

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago

“We hope stakeholders will act. We hope they will prioritize the right things. We hope the evidence will be enough. But if you are relying on hope, you are setting yourself up to be fooled.”

#UserResearch #DesignResearch #UXDesign #design
https://www.nngroup.com/articles/research-recommendation-breakage/

Insights Aren’t Outcomes: Research Recommendation Breakage
Nielsen Norman Group

Insights Aren’t Outcomes: Research Recommendation Breakage

Research recommendations often fail to reach users. Without tracking adoption, teams rely on hope instead of evidence to confirm their work creates change.

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 1mo ago

“employees’ email accounts and Microsoft files included deeply sensitive personal and medical information shared with the airline as part of their employment and insurance agreements”

#privacy #AI
https://www.wired.com/story/spirit-airlines-wants-to-sell-its-data-to-google-former-flight-attendants-are-freaked-out/

indieweb.social

Indieweb.Social

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 1mo ago

“you can’t collaborate with #AI in the same way you can’t collaborate with a bus.”

“when we let a computer think for us, we put a gun to the head of civilization.”

https://www.theguardian.com/books/ng-interactive/2026/aug/08/i-hate-what-ai-is-doing-to-the-minds-and-happiness-of-the-young-katherine-rundell-on-the-view-from-the-classroom

indieweb.social

Indieweb.Social

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Open post
Chris Oliver @chrisoliver@indieweb.social
· 3mo ago
Replying to
@RealGene@hachyderm.io @pluralistic@mamot.fr cutting costs has no limits. They’re just trying to keep their business “sustainable” /s
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Open post
Chris Oliver @chrisoliver@indieweb.social
· 11mo ago
Replying to
Is this hosted on AWS? I can’t get the link to open.
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