I recently finished The Reverse Centaur’s Guide to Life After AI by @pluralistic@mamot.fr and then I just got in the mail the #enshittification 💩sticker I forgot I had ordered with the book.
Chris Oliver
Service designer interested in #movies and #TV, #gaming, #tech, and #photography | Creator of the Monster List of UX Books | he/him | #ServiceDesign #UserResearch #CX #UX #design #accessibility #CivicTech
“Putting an early-career researcher on a low [research]-adoption product is not a development opportunity. It is a setup for burnout that leadership will eventually misread as a performance problem. Matching researcher profile to team maturity is how you prevent that, and how you protect research credibility at the same time.”
https://www.nngroup.com/articles/ras-research-resource-allocation/
Wow. I beat my record again.
This is way too accurate.
Promo for Lou Downe's new book, Bad Services: https://www.youtube.com/watch?v=padhecMK3ck
The Bad Services Corporation Phoneline
These are some of the worst-written choices for a survey question I’ve ever seen. It seems like the person who wrote this doesn’t know how to write survey questions but also wanted to be deliberately misleading so they can get the kind of answers they want.
The Recommendation-Adoption Score for tracking the adoption of user research recommendations:
https://www.nngroup.com/articles/recommendation-adoption-score/
“We hope stakeholders will act. We hope they will prioritize the right things. We hope the evidence will be enough. But if you are relying on hope, you are setting yourself up to be fooled.”
#UserResearch #DesignResearch #UXDesign #design
https://www.nngroup.com/articles/research-recommendation-breakage/
“employees’ email accounts and Microsoft files included deeply sensitive personal and medical information shared with the airline as part of their employment and insurance agreements”
#privacy #AI
https://www.wired.com/story/spirit-airlines-wants-to-sell-its-data-to-google-former-flight-attendants-are-freaked-out/


