Replying to
@tommorris@mastodon.social
Even besides how blatantly disgusting this is, it’s interesting as a heuristic. What’s implied, to me, is that customers understand when they’re interacting with outsourced, exploited workers. And their solution, of course, is to use AI to cover up this fact.
Not the only thing at play here and I’m not saying everyone that’s ESL is exploited but offshoring is exploitation and so it applies here.