Sloan Studio
UX/UI Designer, Researcher, and Strategist
It is very frustrating reaching out to a company like #Logitech to get #support for one of their products and having to deal with a really dumb #Bot and hope I trick it quickly into connecting me with a person, because it wastes my time going through THE EXACT same steps I followed on their site already. By that point I just don't want to deal with your company anymore.
The year is #2024 and both #Email and #PhoneCalls are overwhelmed with #Spam, making them horrible experiences that everyone should turn off all #Notifications for.
Nothing screams #Monopoly like how #Amazon service has gotten worse over the years instead of better. They can't even show you that a returned product has been received (they sent the wrong one) and then make it incredibly difficult to chat with a #CustomerService rep and instead keep looping you through a bunch of screens that don't actually give status. If this was how Amazon behaved 10 years ago, they NEVER would have become so powerful.
@BlackAzizAnansi@mas.to That always sucks. I am sorry. I think it is great you WANTED it though. That’s a fantastic sign. If you can, let them know. Get feedback. And then be even more prepared for the next one!
I wonder how many would want an #AppleWatch with more #battery instead of #thinner? Battery life is the top complaint I hear about them.
Another nice year of small updates by #Apple for all of their products. Nothing exciting, but they are all nice updates. #AppleEvent