💉💉💉🎉Building digital ecosystems at Google, but opinions my own. He/him.
Black Lives Matter
Still feels early, but I'm used to early. I would like to see more Black faces. I would also like to see more creatives, athletes, entertainers, and other non-tech/non-academics on here. I see some big name authors, but that's about it.
We're losing a lot of Black folk who get a bad First Time User Experience.
Moderation is still in it's infancy here, but seems like they're willing to learn?
I feel like we're only the 2nd wave of a beach landing team.
@webframp@hachyderm.io @kstewart@hachyderm.io
One of the weirdest paradoxes about a bad customer service experience, is that you can *increase* people's perception of your service.
Gargron's transparency about a few things has been great:
* Admitting they made a mistake
* Explaining how the mistake happened in each case
* Being transparent that they are struggling to scale moderation
* Correcting the mistakes
It's easier and faster to scale tech infra than to scale moderation.
No, it was a moderation mistake, based on a report of an impersonator account.
There's a bot instance that relays popular Twitter accounts on Mastodon. She tweeted that there was an impostor account on Mastodon, that wasn't really her. Someone reported her real Mastodon account with a link to her tweet. Mod erroneously deactivated her real Mastodon account, thinking it was the imposter. Mods reinstated and apologized.
Moderation is hard to ramp up quickly.
Yeah on both accounts. Scaling up moderation is hard. Both from a policy standpoint, and a "training moderators to apply the policy" standpoint. And also from a "don't fall for cynical users who over-report Black women" standpoint.
BlackTwitter.io is a Black moderated instance, but there are also other instances that are good places for Black users to start as well. I think we should make it much easier to discover those places during sign-up.
Amplifying for reach.
Can someone help answer these accessibility questions for new Mastodon users?
This is pretty important, and will affect if I can keep recommending Mastodon as a platform.