Andrea Matwyshyn
Professor, law and engineering, Penn State; Founding Director, PILOT lab & @manglonalab@mastodon.social
If you are into tech procurement (or would like an audiobook to nap to), the audiobook of my article Prospecting for Progress from earlier this year is now available. The article is also linked. https://www.andreamm.com/progress
"Previously, to refill a prescription...a customer would call a prompt-based, touch-tone phone system that allowed them to use a keypad to reach a pharmacist. Customers ...said this old system worked smoothly, and they had no problems. Not so much with the new system, they said." https://vnews.com/2026/08/02/kinney-drugs-ai-refill-issues/
Anyone telling you that "robot lawyers" are a thing either isn't paying attention or has a tollbooth on the Brooklyn Bridge they'd also like to sell you. https://www.404media.co/judge-learns-lawyers-on-both-sides-of-case-used-ai-cancels-trial-kicks-everyone-off-the-case/

