@andykm@mstdn.ca

· 3mo ago

Replying to

TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. https://www.teksavvy.com/policies/legal-stuff/law-enforcement-guide/ 8/8

TekSavvy

Law Enforcement Guide | TekSavvy

TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. We believe in better choices and deals for service in Canada.

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

@edwiebe@scribili.masto.host It's a Canadian social network built on Bluesky's AT protocol and very focused on Canada, from its data hosting to its moderation policies. https://gandersocial.ca/

Gander - Socials that'll make you smile

Home - Gander

The outrage bots and attention trolls took the rest of the internet. We saved this slice for you.

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Requests from federal agencies remains low compared to pre-2024, at just 2. From 2020-23, the avg number of fed requests per Q was 25; since 2024, it has been under 5. Fed requests dropped in 2024, while Prov requests rose. We don't know why it's happening; changes in police practices? 🤷 3/8

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Thanks for reading this thread. You can navigate back to the top of the thread here: https://mstdn.ca/@andykm/116851096918319792

Quoting

Andy Kaplan-Myrth

@andykm@mstdn.ca

📢 Today, TekSavvy published a Quarterly Transparency Report about requests we got from police and how we handled them. This report covers the period from October to December, 2025 and as usual, I’m summarizing that report here 🧵👇🏼 I'm also going to repost this on Gander Social for the first time, where you can find me at https://gander.social/profile/andykm.gander.social #Privacy #Transparency #TransparencyReport #Telecom #TekSavvy 1/8

Open quoted post

mstdn.ca

Andy Kaplan-Myrth: "📢 Today, TekSavvy published a **Quarterly Transpa…" - Mastodon Canada

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

There were 5 emergency requests this quarter, and we identified subscribers in all 5 cases. Average is under 8 requests, so this is a fairly typical quarter. These requests are made in relation to an emergency that threatens the life, health or security of an individual, and are an exception to our policy of requiring a court order. Before disclosing information in response to an emergency request, we establish the urgency of the request and the importance of the requested information. 5/8

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Our disclosure rate is usually lower for provincial than for federal requests: From 2020-now, we disclosed info for ~90% of federal requests, but 62% of provincial requests. Why? Federal agencies apparently act faster while we still have activity logs, and they rarely make informal requests. For whatever reason, requests from provincial agencies seem to take longer, so we often no longer have information. This quarter, we disclosed information in response to 58% of provincial requests. 4/8

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Download at https://www.teksavvy.com/policies/legal-stuff/transparency-report/ (now in English and French) The number of requests and disclosures in this report is pretty typical. In Q4 2025, we got 34 requests and orders, compared to: 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 40 in Q3 2024 49 in Q4 2024 36 in Q1 2025 51 in Q2 2025 39 in Q3 2025 2/8

TekSavvy

Transparency Report | TekSavvy

TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. We believe in better choices and deals for service in Canada.

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

This quarter, we made no proactive reports to law enforcement. These are when an agent overhears violence or threats. It is never about a customer's online activity; we do not track that. From our stats, we make proactive disclosures about 5 times per year, with a record of 5 in one quarter. 6/8

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Finally, as always: Sometimes our numbers don’t add up perfectly, or may not be totally complete, mostly because it's hard to perfectly keep track of every informal request, including so-called "jurisdiction requests". These can range from a formal letter from a law enforcement agency asking for information but without including a court order, to a simple call or email. There may be small discrepancies in our numbers due to that. 7/8

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

Oh, since I mentioned Gander, here’s a link to my post there: https://gander.social/profile/andykm.gander.social/post/3mpoefb446c26

Gander

Andy Kaplan-Myrth (@andykm.gander.social)

Every 3 months, #TekSavvy publishes a transparency report describingbrequests we got from police and how we handled them, because it

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 2mo ago

Today, a coalition of independent ISPs led by #TekSavvy applied to the CRTC to reduce the wholesale rates for fibre internet services. The inflated rates the CRTC set in April prevent competition by independent providers. Read TekSavvy's full statement here: https://www.newswire.ca/news-releases/coalition-of-independent-internet-providers-asks-crtc-to-fix-errors-in-wholesale-fibre-rates-819788047.html

newswire.ca

COALITION OF INDEPENDENT INTERNET PROVIDERS ASKS CRTC TO FIX ERRORS IN WHOLESALE FIBRE RATES

/CNW/ -- A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian...

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Andy Kaplan-Myrth @andykm@mstdn.ca

· 3mo ago

Replying to

@teledyn@mstdn.ca Now if by "takedown order" you mean a copyright infringement notice, then this report does not talk about those. This is only focused on how law enforcement gets customer information from ISPs. We get thousands and thousands of copyright infringement notices that we have to forward to users, and only a small number have ever resulted in us disclosing customer information, because the copyright owners don't usually get the necessary court orders. This firm has a list of court orders like this in Canada: https://slclaw.ca/articles/posts/doe-copyright-lawsuits-in-canada/

slclaw.ca

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